Last updated: December 14, 2020
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PHILIA GROUP, 72-3 Saimdaongro-19 gil, Seocho-gu, Seoul, South Korea 06638 , PHILIA GROUP.
Goods : refer to the items or Products offered for sale on the Service.
Orders : mean a request by You to purchase Goods from Us.
Service : refers to the Website.
Website : refers to Pick Market, accessible from https://www.pick-market.com/
Customer : refer to Buyers through website platform. Means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1.Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
only in case the product is defective, if the buyer can prove by images to us follow the contact information in [Condition 9].
The following Goods cannot be returned:
[we can not accept any return without in case the products is Damaged / defective].
You have 14days to return an item from the date you received it. Customers must notify us within 7 days after received the products, if customer want to refund or refund.
To be eligible for a return, Customer's products must be unused and in the same condition that you received it.
- Products must be in the original packaging.
-Products needs to have the receipt or proof of purchase.
All shipping costs to return the goods back to our warehouse will be paid by the buyer, we will assist with receiving the goods if the goods meet the conditions. the value of the goods will be refunded according to the desired of the customer. Please contact us directly.
We will process the returns to you at the latest after 7 working days.
and Time for fulfillment and shipping to customer from [5-7 days]
Once we receive your item, we will inspect it and notify Customers that we have received your returned item. We will immediately notify Customers on the status of Customer's refund after inspecting the item. [within 3days after we received return products]
- If Customers's return request is approved, we will initiate a refund to Customers's credit card (or original method of payment).
- Customers will receive the credit within a certain amount of days, depending Customers's card issuer's policies.
We will process the refunds to you at the latest after 7 working days [10h am ~ 19h pm Monday ~ Friday].
Return & Refund Policy
- We will only transfer money back to the bank that the customer used to pay on our website. Customers can receive a refund right after we execute the money order [Or depending on the processing time of the bank]
- After receiving the goods, in case the goods are damaged or defective, please contact us immediately after receiving the goods for confirm. And then Follow the steps of [4.Defective items] to take pictures of the defective item and send it back to us. After confirming the picture, depending on the requirements from the customer, we will send again the [New product] back to the customer. or [Refund] For customers within 7 working days.
- In case the product images provided by the customer do not have enough information to prove the Defective/Damaged items. We will ask the customer to return the product to us. After confirming the product defect, depending on the customer's request, we will resend the new product or refund for customer within 7 working days.
- We will refund the amount corresponding to the product value when the customer spent to pay through the payment methods on the website, in case the product is defective, we will additional refund with the "returning delivery fee" ~ upto [11,9 SGD].
- Note : We do not accept any refund request without the product is defective as described above.
1.Cost of carriage of converted goods
We bear the shipping fee for the returned item if the return product is defective by us or Delivery.
- We do not accept cancellations after an order is placed on our website as the order is sent to our warehouse for immediate processing.
- Should you change your mind about an order after placing it, you can return the item back to us under our Returns Policy (see above).
- If you reject your parcel upon delivery, you will be charged an administrative/logistic fee of S$15 - 25 (depending on the size of your order). This fee will be deducted from your store credits earned from your return items.
While we take care to ensure that the product reaches you in good condition, damages to items do sometimes occur especially in transit and we apologise for this.
Here are the steps to follow should Customers receive an item that is damaged in Customers's order:
Step 1 : Notify us within 7 days of receipt either by replying to Customers's order email or by using this contact form (click here). We regret that we are not able to assist if any damage is reported after 7 days of receipt.
Step 2 : Explain the nature of the damage and attach any product and outer packaging photos or videos that might help show the damage and the cause of it (e.g. mishandling during delivery)
Step 3 : Our customer Support service will assess the damage and assist in resolving the issue for you as fast as we can. [within 7 working days 10h am ~ 19h pm Monday ~ Friday]
Step 1 : Notify us within 7 days of receipt either by replying to Customers's order email or by using this contact form (click here). We regret that we are not able to assist if any defect is reported after 7 days of receipt.
Step 2 : Explain the nature of the damage and attach any product photos or videos that might help show the issue.
- Once the item is confirmed defective and irreparable, a replacement from our warehouse will be sent to Customer (*Customer defective item may be collected back.)
- If the item can be repaired, the item will not be eligible for refunds, replacements or exchanges.
- In some cases, if the defect is complicated, photos and videos sent may be insufficient in demonstrating the defect. Customer may then choose to send the item to us for evaluation.
- We will perform tests on the item and/or send it to the supplier to confirm the defect. The replacement will be sent out to you only after the defect is confirmed.
- Please note that this process will take some time. Additional markings or labels may be applied to the outer product packaging of bulky items during the delivery process.
Step 3 : Our customer Support service will assess the defective and assist in resolving the issue for you as fast as we can. [within 7 working days 10h am ~ 19h pm Monday ~ Friday]
8.When Sending Item Back For Evaluation
The Customers is responsible for all return shipping charges back to us.
- in case, If the item is considered defective, we will reimburse the shipping charges (up to SGD$11,9 with a valid receipt). Either a Return or Refund will be issued to Customer.
- in case If the item is not considered defective (after performing reasonable tests), we will send the new item back to customers and we will not bear the return delivery fee for return Products.
Return And Refund Process
Step 1: Call hotline : [+82 02 582 9366] or send email to [email@example.com] to notify the request for return of products.
[Note : Please contact to us from Monday ~ Friday 10h Am ~ 19h Pm GMT+9]
Step 2: pack the exchange, specify customer's information and send the products to the address:
COMPANY NAME : PICK MARKET SG
Phone : +82 02 582 9366 / +821065563135
Email : firstname.lastname@example.org
Address : 6 EU Tong Sen #11-10 The Central Singapore.
Step 3: We receive the product and checking the product.
Step 4: We will actively contact you to return or refund the products as the request by customer within 7 Working days [10h Am ~ 19h Pm Monday ~ Friday]... ( we will bear the return delivery fee for all defective products )